What are you looking for?

Shipping, Cancellation & Refund Policy

Shipping Policy

– Free Shipping on all orders above ₹300
– Orders below ₹300 will incur a shipping fee of ₹25
– Enjoy 10% off + Free Shipping on orders above ₹500

Estimated Delivery Time:
3–4 business days after dispatch (excluding Sundays and public holidays).

We strive to ensure timely delivery and a smooth customer experience. However, in rare cases, there may be delays due to unforeseen logistical challenges. We appreciate your understanding and cooperation in such instances.

Order Processing Time:
Orders placed after 5 PM on Saturdays will be processed the following Monday.

Courier Partners: 

Once your payment is confirmed and the order is dispatched, a tracking ID and link will be shared with you to monitor delivery progress.

Payment Methods:

No hidden or additional charges.

Note: Delivery timelines may vary slightly by state. “Business days” exclude Saturdays, Sundays, and public holidays

Return & Refund

We offer a 100% no-questions-asked money-back guarantee if you’re not satisfied with your purchase. Your satisfaction is our priority.

Return Window:
Products must be returned within 30 days of purchase.

To initiate a return, please contact us at:
contact@ipsalabs.com
IPSA Labs Pvt. Ltd., AD-4C & 4D, Outer Ring Road, Near Madhuban Chowk, Pitam Pura, Delhi – 110034

Please include:
– Order number
– Your name
– Product name
– Reason for return

Return Shipping Address:  IPSA Labs Pvt. Ltd., AD-4C & 4D, Outer Ring Road, Near Madhuban Chowk, Pitam Pura, Delhi – 110034

Return Shipping Costs:
Customers are responsible for return postage costs. These are non-refundable.

Refund Conditions:
Refunds are issued once the returned product reaches our warehouse and passes inspection.

*Delivery charges are non-refundable.

Refunds are provided if:
– The item is damaged in transit
– A replacement is unavailable

Late Returns Due to Postal Delays:
We evaluate such cases individually and aim to resolve them fairly.

Replacements & Exchanges
Replacement Policy:
Eligible for unused, unopened products returned within 30 days. If stock is unavailable, a full refund will be issued instead.

Exchange Requests:
– Must be initiated within 30 days of delivery
– Products must be unused and sealed
– Return shipping charges to be borne by the customer

Courier details must be shared for tracking

Delivery of Replacement:
Replacements are shipped within 5–7 business days after we receive the returned product.

Returns Not Accepted If:
– Products have been used
– Return is requested after the 30-day window
– Serial numbers, tags, or labels are missing or tampered

Partial Order Returns:
Yes, individual items from a larger order may be returned. Return shipping costs will apply. The 30-day return period remains applicable.

For any further queries, feel free to reach out at contact@ipsalabs.com.
We’re here to help you every step of the way.