Effective Date: June 22, 2025

At IPSA Labs Pvt. Ltd., your privacy matters. We are committed to safeguarding your personal information and maintaining the trust you place in us. This Privacy Policy outlines how we collect, use, and protect your data when you visit or interact with our website.

1. About Us

Company Name: IPSA Labs Pvt. Ltd.
Address: AD-4C & 4D, Outer Ring Road, Near Madhuban Chowk, Pitam Pura, Delhi – 110034
Email: contact@ipsalabs.com

You may contact us via email or post using the details above for any queries regarding your personal data.

2. Information We Collect

We collect both personal and non-personal information to enhance your shopping experience and ensure smooth order processing.

a). Personal Information

Collected when you create an account, place an order, or reach out to us:

• Full Name
• Email Address
• Shipping and Billing Address
• Phone Number
• Payment Details (processed through secure third-party gateways) 

Collected to improve site performance and user experience:

• IP Address
• Order History
• Browser type, device type, and browsing behavior

3. Purpose of Collecting Information

We use your information for the following reasons:

• Name: To personalize your experience and include on invoices and shipping labels.
• Address: To fulfill your orders and facilitate delivery through our logistics partners.
• Phone Number: To contact you for delivery-related updates, order verification, or customer support. With your consent, we may send promotional messages or surveys via SMS or WhatsApp.
• Email: For order updates, support, and—if you subscribe—promotional emails and newsletters.
• Gender (if provided): For analytics to better tailor our offerings.
• IP Address: For security, fraud prevention, and applying the correct regional tax.
• Order Details: To process, track, and analyze sales and order trends.

4. Use of Your Information

Your data is used to:

• Process orders and payments
• Communicate order updates and customer support
• Send promotional offers (if you opt-in)
• Improve website functionality
• Meet legal and regulatory obligations

5. Sharing of Information

We do not sell your personal information. It may be shared only in the following cases:

• With trusted partners (e.g., delivery services, payment processors) to complete transactions
• With marketing tools only if you’ve opted in to receive communications
• With authorities or legal entities, when required by law

6. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to:

• Remember your preferences and login
• Analyze user behavior for performance improvements
• Provide tailored content and product suggestions

You may adjust cookie settings through your browser preferences.

7. Customer Reviews

When submitting a product or service review, we may collect:

• Your name
• Email address
• IP address

Only your name and review content may be displayed publicly on our site. Your IP and email are kept private. Reviews help us improve and inform others, and are stored only as long as relevant. You may request removal of your review at any time.

8. Your Rights

As a user, you have the right to:

• Request access to the personal data we hold about you
• Correct inaccuracies in your data
• Withdraw consent where applicable
• Request data deletion under certain circumstances
• Receive a copy of your data in a portable format
• Object to certain types of data processing

To exercise any of the above rights, please contact us at the provided email address.

9. Complaints

If you have concerns about how your data is handled, we encourage you to reach out to us directly. We aim to resolve all issues promptly. If you’re not satisfied with our response, you may contact your local data protection authority.

10. Applicability of This Policy

This policy applies to all services and transactions conducted through the official website of IPSA Labs Pvt. Ltd. It does not cover third-party websites, services, or platforms that may be linked to our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When updates are made, we will revise the “Effective Date” at the top of this page. Where necessary, we will notify you and obtain consent for significant changes.